Fannie Mae, Addison TX, USA

 

       Process Improvement

  • Business Problem:

  • As a key player in real estate mortgage financing, Fanniemae was faced with managing credit loss when real estate market went down.   Company needed a process to manage credit loss mitigation strategies and to focus on FHFA mandates for market recovery.

    Solution:
    Reviewed and actualized the modernization of Credit Loss Mitigation data solutions and integrated the process into new technology infrastructure platforms. 
    Collaborated in the development of a new credit processing business rules for servicers and non-servicers.
    Identified and improved mortgage financing processes to reduce outstanding real estate inventories and fraud.
    Established Business intelligence / reporting.
    Examined the processes used in the organization for vendor management and assessed their maturity in each process area.
    Managed vendor performance to monitor, control and sustain established Service Level Objectives (SLO).

    Benefits:
    Better regulatory compliance, market security and improved loan payments to FHFA.  Improved business objectives (revenue growth and reduced real-estate owned (REO) inventory) and customer relationships.

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